SHIPPING POLICY

Last updated: August 31, 2026

At Faucon Performance, we strive to ensure that all orders are processed and delivered quickly and safely. This Shipping Policy sets out the terms and conditions applicable to deliveries made through our online store.

1. DELIVERY AREA

Faucon Performance delivers to countries within the European Union where delivery services are available at the time of purchase.

During the checkout process, customers can verify the countries and delivery options available for their address.

If a particular destination is not available, the order cannot be completed for that address.

2. SHIPPING CARRIER

Orders placed with Faucon Performance are shipped using DHL.

DHL is responsible for transporting and delivering the order to the address provided by the customer, in accordance with the terms applicable to the shipping service selected.

3. DELIVERY TIME

The estimated delivery time is:

3 to 5 business days

The delivery period begins after the order has been processed and shipped.

Business days generally mean Monday through Friday, excluding applicable national or local public holidays.

Delivery times may exceptionally vary due to circumstances beyond the reasonable control of Faucon Performance or the shipping carrier.

4. ORDER PROCESSING

After payment has been confirmed, the order will be prepared for shipment.

Once the order has been shipped, the customer will receive a shipping confirmation and tracking information, when available.

The time required to prepare an order may vary depending on product availability and other operational factors.

5. ORDER TRACKING

When tracking is available, the customer will receive a tracking number.

The shipment can be tracked through the tracking system provided by DHL.

Tracking information is updated by the carrier as the shipment progresses.

6. DELIVERY ADDRESS

The customer is responsible for providing complete and accurate delivery information when placing an order.

Before completing the purchase, customers should carefully check:

• Recipient's full name;

• Street and house number;

• Postal code;

• City;

• Country;

• Apartment or unit number, where applicable;

• Any additional information required for successful delivery.

Faucon Performance shall not be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer, without prejudice to the customer's statutory rights.

7. DELIVERY ATTEMPTS

If the recipient is unavailable, DHL may make additional delivery attempts or provide alternative delivery options, according to the terms applicable to the shipping service used.

The customer may receive instructions directly from the carrier to reschedule or complete the delivery.

8. DELIVERY DELAYS

Although the estimated delivery time is 3 to 5 business days, exceptional delays may occur due to circumstances including:

• Adverse weather conditions;

• Strikes;

• Logistics issues;

• High shipment volumes;

• Public holidays;

• Transportation disruptions;

• Operational issues affecting the carrier;

• Force majeure events.

If a significant delay occurs, Faucon Performance will make reasonable efforts to assist the customer in locating the shipment.

9. UNDELIVERED ORDERS

If an order has not been delivered within the expected delivery period, the customer should contact Faucon Performance through the customer service channel provided on our website.

We may request the following information:

• Order number;

• Recipient's name;

• Tracking number;

• Delivery address.

Where necessary, Faucon Performance may contact the shipping carrier to investigate the status of the shipment.

10. DAMAGED PACKAGES

If the customer receives a package that appears to be damaged, we recommend checking the condition of the products immediately.

If the product has been damaged, the customer should contact us as soon as possible and provide photographs of:

• The outer packaging;

• The inner packaging;

• The product;

• The shipping label;

• Any visible damage.

The situation will be reviewed and an appropriate solution will be provided in accordance with the circumstances and the customer's statutory rights.

11. INCORRECT PRODUCT

If the customer receives a product that differs from the product ordered, they should contact Faucon Performance.

After verifying the order, we may arrange a replacement or provide another appropriate solution in accordance with applicable law.

12. SHIPPING COSTS

Shipping costs, where applicable, will be displayed to the customer before the purchase is completed.

Any free-shipping promotion will be subject to the terms and conditions displayed at the time of the promotion.

13. INCORRECT DELIVERY ADDRESS

If the customer provides an incorrect or incomplete delivery address and the shipment cannot be delivered, additional costs associated with a new delivery attempt may apply where legally permitted.

This provision does not limit any statutory consumer rights.

14. DELIVERY RESPONSIBILITY

Faucon Performance works with specialized shipping carriers to ensure that orders are delivered safely and efficiently.

However, Faucon Performance's legal responsibilities regarding delivery and products remain subject to applicable consumer protection laws.

Nothing in this Shipping Policy is intended to exclude or limit any statutory consumer rights.

Our customer service team is available to assist with questions regarding order status, tracking, delivery delays, damaged packages, or other shipping-related matters.

15. FINAL PROVISIONS

This Shipping Policy should be read together with the Terms and Conditions, Refund & Returns Policy, Privacy Policy, and any other policies published by Faucon Performance.

Nothing in this Shipping Policy is intended to exclude, limit, or restrict any rights granted to consumers under applicable law.

Faucon Performance may update this Shipping Policy whenever necessary. The latest version will always be made available on our website.

Faucon Performance — Quality, Performance and Trust.